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kinetic Manager Overview

The kinetic Manager web application allows you to manage kinetic accounts and website services. This documentation serves as a reference and online help for the web application.


This documentation is divided into six parts:

  1. Overview
  2. My Account. The tab that is accessible to all kinetic account holders for managing their accounts. For account holders that do not have permission to perform other tasks, the My Accounts tab is not even displayed as a tab since it provides the only tasks those account holders may perform.
  3. Accounts. The tab for account administrators that allows managing accounts.
  4. E-mail Aliases. The tab for account administrators that allows managing e-mail aliases.
  5. Groups. The tab for managing groups.
  6. Organizations. The tab for managing organizations.
  7. Web Tools. The tab for managing website services, including publishing permissions and webmaster e-mail.
  8. Glossary. A glossary for terms used in this documentation.

You may view and print each documentation section separately as needed, or view the complete version which provides all sections within one document for searching and printing.



The kinetic service uses standard Internet protocols for all services provided to customers. As a result, account holders can use any web browser, FTP client, or mail client to access their services. These protocols correspond to the following prerequisites for account holders:

  • To login to kinetic Manager, your web browser must support SSL and it must be configured to accept cookies. These features are standard for the most popular web browsers on the market today.
  • Any client that supports FTP may be used to publish website content. FTP is supported by many standalone software packages, as well as most website publishing software.
  • Any mail client that supports IMAP or POP, and authenticated SMTP. These features are standard for most popular mail clients.



You may login to kinetic Manager with the e-mail address and password given to you by your administrator. Follow these steps:

  1. Open your web browser.
  2. Type in the address field and press ENTER. The welcome screen displays.

    Note: kinetic Manager uses a secure connection that encrypts information passed between your browser and kinetic Manager. This protects your information from prying eyes on the Internet. Note that unlike an unsecure HTTP connection, this URL uses the secure HTTPS protocol.

  3. Click Continue to kinetic Manager login link. The Login screen displays.
  4. Specify your complete kinetic e-mail address and password given to you by your administrator.
  5. Click Login.

    kinetic Manager verifies your account and password, sets a session cookie in your browser, and displays the screen where you can view information and set options for your account.

Note: The session cookie is valid for 30 minutes of inactivity. If you login and then do not perform any tasks for more than 30 minutes, your session expires and you must login again. If your session expires, kinetic Manager automatically directs your browser to the Login screen; tasks in process are cancelled just as if you clicked Cancel. As long as you are actively working with kinetic Manager, your session remains active.

Important: Never leave your computer unattended if you are working with kinetic Manger, and always Logout when you are finished.


kinetic Manager Screen Layout

Every screen in kinetic Manager uses a common layout. At the top of the screen is the kinetic Manager header that displays the application name, logos, and a welcome message with your e-mail address. Beneath this are the tabs for tools which the currently logged in account has permission to use. If you do not have permission to use administrator tools, this area displays without any tabs. Beneath the tabs is the top menu that list tasks which do not use criteria. Under the top menu is the current task title bar which lists the name of the current task and the Help and Logout options. Beneath this is the status area that displays information and/or error messages when needed. Note that the status area is empty if there is no information which kinetic Manager needs to convey.

Many of the administrative screens offer additional options for selecting accounts based on specific criteria such as e-mail address or group. These screens provide an additional task menu below the title bar for tasks that use criteria. The following graphic details this layout with a sample screen:

graphic with screen layout example

kinetic Manager screens use common buttons and tasks. These include:

  • Logout
    To logout of kinetic Manager, click Logout in the title bar.
  • Help
    To access online help for a task, click the Help in the title bar. The online documentation displays in a new browser window with information topical to the current task you are working on in kinetic Manager.
  • Cancel
    To cancel a task, click Cancel in the task menu. This cancels the current task and returns the display to the default screen for the tool. Cancel is not shown until you begin a task.
  • Yes/No
    To confirm or deny a task, click the Yes or No buttons. If you click No, the display returns to the previous screen so you can make changes.
  • Finished
    Some tasks are configured so that you can repeat a task multiple times on the same account. When you are finished working with the account, click Finish to return to the default screen for the tool.



You can logout from any screen in kinetic Manager by clicking Logout in the title bar. It's located on the right side of the screen next to Help. kinetic Manager closes your session and automatically directs you to the Login screen so you may login again if desired. In addition, it displays a status message that indicates that your logout is complete. Any tasks in progress before you click Logout are cancelled just as if you had clicked Cancel