Using Webmail ( https://webmail.kinetic.more.net/ )

Revised: August 01, 2011

Contents

• Introduction
• Technical Support
• Web Browser Requirements
• WebMail Login
• Webmail Automatic Logout
• Webmail Message Filters
• Important Information for Desktop Client Users

You can use MOREnet's Webmail ( https://webmail.kinetic.more.net ) to acces your e-mail from any computer with an Internet connection. Unlike desktop e-mail clients, Webmail allows you to perform your e-mail activities from a standard web browser without regard to your Internet connection or special client software settings. Webmail provides convenient access to your e-mail if you are away from your primary computer or if you must share computer access with others in your organization.

MOREnet provides direct support to organization administrators. If you're experiencing problems, please contact your Service administrator.

Cookies are required to be enabled. Any web browser with reasonably up-to-date support for CSS (Cascading Style Sheets) should work with MOREnet's Webmail. Javascript support will enrich certain features of Webmail but is not required for full functionality.

The following web browsers are reported to provide at least the minimum level of support for CSS, javascripting, and cookies to access MOREnet's Webmail:

• Internet Explorer for Macintosh versions 4.0 and up
• Internet Explorer for Windows versions 4.0 and up
• Mozilla for all platforms, versions 0.9 and up
• Netscape Navigator for all platforms versions 4.x and up
• Opera for all platforms versions 3.5 and up

Follow these steps:

1. Visit the Webmail Login at https://webmail.kinetic.more.net/ in a web browser.
2. Type your complete e-mail address in the E-mail Address field.
3. Type the password for your managed email account in the Password field.
4. (Optional) Check or uncheck the "Remember my Username" check-box if you want WebMail to remember the email address you entered for login.
5. Click Login.
6. After successful login, Webmail displays the contents of your mailbox.

Note: If you need assistance with a Webmail feature, refer to the context-sensitive help that is available from the Help link at the top of the window.

• Your Webmail session will automatically logout if there is no activity for 30 minutes. The approximate time when automatic logout will occur is shown in the upper right corner of your browser window and is updated as you perform activities in Webmail.
• If you are composing a long message, occasionally save the message using the Save Draft button to ensure that you are not automatically logged out during composition. If you are automatically logged out as you write your message, you can login again, click the Drafts folder, and then select the saved draft from the list. Webmail will display the message as it was at the point you saved it. Click Resume Draft to continue composing the message.

Message Filters in WebMail allow users to define their own actions to move emails received into folders of their choice. Basic filters can be set up based on the 'From', 'To', 'CC', and 'Subject' fields of emails received. More complex filters can be set up based on the 'Header' lines of the received emails. To create or manage Message Filters, when logged into WebMail, click on Options, then Message Filters.

It is recommended that WebMail users only scan unread messages. Setting message filters to 'scan all messages' is useful after creating new message filter rules, but thereafter does not provide any significant benefit. Users with very large amounts of stored email may find that scanning all messages results in lengthy delays and possibly browser timeouts. Users should scan all messages after creating a new set of rules, then set 'What to Scan' back to 'Only unread messages' for regular use under their new filter rules.

Prior to setting up message filters based on an email's Header lines, it is recommended to review the header lines included in a basic email. In WebMail while viewing any email, click on the 'View Full Header' link. WebMail will display the header lines for that email. WebMail users may find the following (example) header lines of particular use:

X-Spam-Flag: YES
X-Spam-Score: 5.9
X-Spam-Level: *****
X-Spam-Status: Yes, score=5.9 required=5.5


• X-Spam-Flag is set to 'YES' if the spam score is above 5.5, otherwise it is set to 'NO'.
• X-Spam-Score is set to the numeric spam score as calculated by the Managed Email Service built-in EVSF system. This number represents the likelihood that the email is spam. Emails with a score of 5.5 or higher are tagged as likely spam.
• X-Spam-Level is set to an asterisk ('*') for each integer score. As such, an email with an X-Spam-Score of 5.7 would cause X-Spam-Status to be set to '*****' (five asterisks).
• X-Spam-Status is a summary line.

Example Message Filter
On the Message Filters page in WebMail, after clicking the 'New' link, and then selecting 'Header' in the dropdown for the Match, enter the following value in the text box for the Contains field:

X-Spam-Flag: YES

Example Message Filter
On the Message Filters page in WebMail, after clicking the 'New' link, and then selecting 'Header' in the dropdown for the Match, enter the following value in the text box for the Contains field:

X-Spam-Level: ****

Additional Message Filter Examples and How-To
Additional examples and How-To information for WebMail Message Filters can be found at:
How-To Configure Message Filters for Webmail.

Important Information for Desktop Client Users

You can use Webmail in addition to a desktop e-mail client to manage your e-mail. For organizations that provide computers that are shared by various account holders, Webmail is recommended since it does not require that a profile be configured for each account holder on a shared computer. For organizations where account holders do not share computers, desktop clients are recommended since they offer greater speed and better ease-of-use.

If you intend to use Webmail in addition to a desktop client, select the IMAP (Internet Message Access Protocol) setting when you configure your desktop client. IMAP is a more sophisticated protocol than POP (Post Office Protocol) and your experience with Webmail is affected by this choice. Consider the following reasons for using IMAP in your desktop client:

• The view of your messages will only be the same between Webmail and your desktop client if you select the IMAP protocol in your desktop client. Many customers select the POP protocol when they configure their clients, but most desktop clients using POP are not configured by default to leave messages on the server. After messages are received by the client, the messages are removed from the server. When that occurs, Webmail does not have messages to display--they were retrieved and deleted from the server by the POP desktop client. If you select IMAP in your desktop client, your messages are always stored on the server and they are viewable in both Webmail and your desktop client.
   
• The view of folders will only be the same between Webmail and your desktop client if you select the IMAP protocol in your desktop client. Folders created in a desktop client configured to use POP are saved on the local desktop instead of the server. Webmail is unaware of local desktop folders. Likewise, if you send messages or save drafts using Webmail, those messages are saved in the Sent and Drafts folders on the server. When that occurs, a desktop client using POP cannot display the folders since it is unaware of folders on the server. If you select IMAP in your desktop client, your folders are viewable in both Webmail and your desktop client.