Using kinetic Webmail ( https://webmail.kinetic.more.net/ )

Revised: May 02, 2006

Contents

• Introduction
• Technical Support
• Web Browser Requirements
• Webmail Login
• Webmail Automatic Logout
• Important Information for Desktop Client Users

You can use kinetic Service Webmail ( https://webmail.kinetic.more.net ) to manage your e-mail from any computer with an Internet connection. Unlike desktop e-mail clients, Webmail allows you to perform your e-mail activities from a standard web browser without regard to your Internet connection or special client software settings. Webmail provides convenient access to your e-mail if you are away from your primary computer or if you must share computer access with others in your organization.

MOREnet provides direct support to organization administrators. If you're experiencing problems, please contact your kinetic Service administrator.

Cookies are required to be enabled. Any web browser with minimal support for Cascading Style Sheets should work with the kinetic Service Webmail. Javascript support will enrich certain features of Webmail but is not required for full functionality.

The following web browsers are reported to provide at least the minimum level of support for CSS, javascripting, and cookies to access the kinetic Service Webmail:

• Internet Explorer for Macintosh versions 4.0 and up
• Internet Explorer for Windows versions 4.0 and up
• Mozilla for all platforms, versions 0.9 and up
• Netscape Navigator for all platforms versions 4.x and up
• Opera for all platforms versions 3.5 and up

Follow these steps:

1. Visit the Webmail Login at https://webmail.kinetic.more.net/ in a web browser.
2. Type your complete e-mail address in the E-mail Address field.
3. Type the password for your kinetic Service account in the Password field.
4. Click Login.
5. After successful login, Webmail displays the contents of your mailbox.

Note: If you need assistance with a Webmail feature, refer to the context-sensitive help that is available from the Help link at the top of the window.

• Your Webmail session will automatically logout if there is no activity for 30 minutes. The approximate time when automatic logout will occur is shown in the upper right corner of your browser window and is updated as you perform activities in Webmail.
• If you are composing a long message, occasionally save the message using the Save Draft button to ensure that you are not automatically logged out during composition. If you are automatically logged out as you write your message, you can login again, click the Drafts folder, and then select the saved draft from the list. Webmail will display the message as it was at the point you saved it. Click Resume Draft to continue composing the message.

You can use Webmail in addition to a desktop e-mail client to manage your e-mail. For organizations that provide computers that are shared by various account holders, Webmail is recommended since it does not require that a profile be configured for each account holder on a shared computer. For organizations where account holders do not share computers, desktop clients are recommended since they offer greater speed and better ease-of-use.

If you intend to use Webmail in addition to a desktop client, select the IMAP (Internet Message Access Protocol) setting when you configure your desktop client. IMAP is a more sophisticated protocol than POP (Post Office Protocol) and your experience with Webmail is affected by this choice. Consider the following reasons for using IMAP in your desktop client:

• The view of your messages will only be the same between Webmail and your desktop client if you select the IMAP protocol in your desktop client. Many customers select the POP protocol when they configure their clients, but most desktop clients using POP are not configured by default to leave messages on the server. After messages are received by the client, the messages are removed from the server. When that occurs, Webmail does not have messages to display--they were retrieved and deleted from the server by the POP desktop client. If you select IMAP in your desktop client, your messages are always stored on the server and they are viewable in Webmail and your desktop client.
• The view of folders will only be the same between Webmail and your desktop client if you select the IMAP protocol in your desktop client. Folders created in a desktop client configured to use POP are saved on the local desktop instead of the server. Webmail is unaware of local desktop folders. Likewise, if you send messages or save drafts using Webmail, those messages are saved in the Sent and Drafts folders on the server. When that occurs, a desktop client using POP cannot display the folders since it is unaware of folders on the server. If you select IMAP in your desktop client, your folders are viewable in Webmail and your desktop client.