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Frequently Asked Questions about MOREnet's Email Service
Revised: August 01, 2011
Q: What clients may I use to send and receive e-mail?
A: The Managed Email Service does not require that you use a specific client. You can use any client you would like as long as it supports the following: POP (Post Office Protocol) or IMAP (Internet Message Access Protocol) for receiving email; and SMTP (Simple Mail Transport Protocol), authenticated SMTP, and SSL/TLS for sending email. These standard protocols are supported by most modern e-mail clients. See Configuring MOREnet-hosted E-mail for general and client-specific configuration instructions. Optionally you may also use POP over SSL, or IMAP over SSL if your email client supports these options.
Q: I'm trying to send email using a network connection away from the office, but it won't deliver the email. It keeps reporting a 'relay access denied' error.
A: MOREnet email servers are configured to only send email from a valid member account. This is accomplished by validating incoming email via authenticated SMTP and SSL/TLS. Ensure that your e-mail software is configured for these settings. For configuration instructions, review Configuring Your Client for Sending and Receiving Mail.
Q: I'm having trouble sending and receiving e-mail with Netscape Messenger 4.x. What should I do?
A: MOREnet highly recommends using current e-mail software. Older versions of e-mail software have been problematic with the use of authenticated SMTP and SSL/TLS.
Q: Why do I consistently receive a failed login error message from Outlook Express 6? I'm using multiple identities in the email client.
A: Several customers have confirmed that they receive this error message when they use Outlook Express 6 version 6.00.2800.1106 with multiple identities and do not select the "Save Password" setting for each identity. In each case, Outlook Express prompted for a password and the correct password was provided, but they always receive the failed login error message. These customers report that this problem appears inconsistently on multiple systems using the same version of Outlook Express. They also confirmed that following the procedure below allowed all of the problematic systems to retrieve and send e-mail:
Q: My account holders are consuming lots of disk space with e-mail. How can I decrease this usage?
A: Consider the following:
Q: Questions about WebMail?
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