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Frequently Asked Questions about the WebMail Service

Revised: August 01, 2011

Q: How can I import my old address book into WebMail?

A: You can import a CSV file of address book entries. This feature is available in WebMail after clicking on the "Addresses" link. The bottom section of the address book page has buttons to either export the user's current WebMail address book to a CSV file, or to upload a CSV file of addresses for import into the user's WebMail address book. Note that the size of the CSV import file is currently limited to 10kb at a time. Should users get messages telling them their CSV file is too large, it can simply be split up into several smaller text files.

A CSV file is a 'comma separated values' file. Most popular desktop e-mail client programs have a function to export (and often import) a CSV file. Outlook, for example, also has this ability under File >> Export >> Address Book, and then selecting the option for "Text File (Comma Separated Values)" to export.

Q: In my listing of Inbox e-mails, the Date/Time listed is wrong. For example, an e-mail I know was received at 4:05pm is listed as being received at 9:05pm. How do I correct this?

A: While logged in to WebMail, click on Options -> Personal Information. Look under Timezone Options. Set Your Current Timezone to "Same as Server" and then click the Submit button. MOREnet's e-mail servers are already set to the local timezone of U.S. Central.

Q: How can I view graphics attachments in my e-mail (as opposed to seeing them listed separately and having to click on them to view them)?

A: While logged in to WebMail, click on Options -> Display Preferences. Look down the listed options for "Display Attached Images with Message". Place a check-mark in the option box and then click the Submit button at the bottom of the page. Attached images will now be displayed with the e-mail, in addition to the download link.

Q: How can I view HTML e-mails as HTML?

A: While logged in to WebMail, click on Options -> Display Preferences. Look down the listed options for "Show HTML Version by Default". Place a check-mark in the option box and then click the Submit button at the bottom of the page. E-mails that contain HTML coding will now display with the HTML "active".

Q: Does WebMail support taking e-mail addresses from an e-mail and adding them to my address book?

A: Yes. When viewing an e-mail, look for the "Add to Address Book" link at the top of the displayed email, listed among the "Options". Note that this option link does not appear if the email address is already in your address book.

Q: What are the "+", "A", and "!" next to my messages?

A: For the message index listing, you may see a "+", "!" or an "A" next to a message. If you see a "+", that means the message has attachments; if you see an "A", that means you have answered the message; and if you see "!", then the message was sent to you marked as urgent. Note that not all themes display all of these notations.

Q: When I reply to messages from other MOREnet Webmail users, the 'To:' address always contains an odd domain name, such as When I attempt to send my reply, I receive a bounce message that indicates the account is unknown.

A: The person who sent you the email is using MOREnet's Webmail and has incorrectly specified their Reply-to setting. When this happens, the account holder has usually specified a name instead of an e-mail address. To correct this, instruct the account holder to do the following:

  1. Login to Webmail.
  2. Click Options and then click Personal Information.
  3. Delete the contents of the Reply-to setting (or change the setting to a valid e-mail address where replies should be sent).
  4. Click Submit.

Note: Any new messages sent by the account holder will not contain the incorrect Reply-to message header after the setting is corrected. However, the incorrect header will remain in any messages that were previously sent.

Q: How do I create Address Book entries in Webmail that refer to multiple e-mail accounts? For example, I want an entry named "staff" that refers to all of the e-mail accounts in my organization.

A: Each Webmail Address Book entry is intended for an individual account. However, you can create multiple recipients for an individual Address Book entry by separating the addresses with commas.

Important: If you add multiple addresses to an entry, the Use Addresses button may scroll out of view to the right when you try to add recipients to a composed message. The button is centered with all of the Address Book entries, and the long list of addresses for an individual entry causes the page to grow horizontally.

A better approach is to create an e-mail alias in kinetic Manager for groups of accounts and then notify your organization of the alias. An e-mail alias has one address, but you may select multiple accounts and groups as recipients. For more information about e-mail aliases, see E-mail Aliases in the kinetic Manager documentation.

Q: I need more information about how to use WebMail?

A: See Using WebMail for general usage information.

Q: Questions about e-mail other than WebMail?

A: See Configuring MOREnet-hosted E-mail for desktop e-mail clients, or Frequently Asked Questions about Mail Services.